Fast Facts
- Color Options: multiple (varies depending on fabric chosen)
- Dimensions: 121"W x 68"D x 34.5"H
- Delivery and Assembly: white glove delivery
- Weight: NA
- Fabric Options: multiple, ranging from polyester to bouclé and chenille, with pet-friendly options
The Customer Service & Customization Options Are Impressive
When you order a couch online, customization and customer service are critical to ensure you feel like you’re getting your money’s worth before your couch arrives. At first, I had an issue with shipping because they weren’t able to find a courier to deliver it from the shipping warehouse in my area, which caused a delay in arrival, but after a few days the team was able to sort it out, and it was still delivered within my estimated time frame upon purchasing. Better yet, the delivery team carried the couch right inside my home and placed it where I wanted it, and I didn’t have to lift a finger.
And in terms of customization, Joybird offered a whopping 76 fabric/color options, which you can filter by color, or show only the most sustainable or pet-friendly picks, among other options. You can also choose whether you want the chaise made for the right or left side of the couch, too.
My couch is the Merit Dove shade, and the fabric is chenille. When you shop, you can sort your search by the brand’s tiers. Each tier has a collection of materials that are organized based on the qualities of the fabric. Tier one has fabrics that are more basic, are available for shipping ASAP and are the most affordable. Tier two materials are more durable and have a wider range of colors. Tier three has more luxurious options like bouclé and velvet, but are better for spills and pets, based on the finish on the fabrics. Tier four fabrics have fewer color options but are the most durable and stain-resistant options available, and they are also pricier.
Within all of the tiers, you’ll find an array of materials to choose from, such as bouclé, velvet, cotton, chenille and polyester blends. Each material is given a cleaning code and, based on the cleaning code of the one you choose, the brand provides instructions on how to clean your couch to avoid damaging the fabric.